Contact us

For customers

If you are a customer with a query about an appointment, or would like to find out more about our programmes get in touch on our Freephone number 0800 917 9262 or you can find the relevant contact details for your nearest centre here

All of our centres are open Monday to Friday, 9am to 5pm

For employers

If you are an employer and would like to know more about our services, please email

Partnership Network

If you are interested in joining our Partnership Network, please email


If you are a journalist or a member of the media, you can contact our marketing team here

Head Office

For general enquiries, please contact our Head Office

Open Monday to Friday, 9am-5pm

Feedback, Compliments and Complaints

If you have suggestions on how we could improve our services or if you have feedback on the service that we provide please send an email to

If you’re not satisfied with the service we’ve provided, you can make a formal complaint by completing this form and sending it to Fedcap, Cleveland Business Centre, Oak Street, Middlesbrough, TS1 2RQ or email it to You can see a copy of our complaints policy here.


Everyone has the right to live their life free from violence, fear and abuse, and to be protected from harm and exploitation.

If you are concerned about yourself or someone you know, we are here to listen and can help you get the support and advice you need.

Speak to a member of our team or contact our safeguarding officers for a confidential discussion about how we can help.

Email: or you can write to us: Safeguarding Officer, Fedcap, Cleveland Business Centre, Oak Street, Middlesbrough, TS1 2RQ

You can read our safeguarding policy here