Caseworker - WESS Contract

The Wellbeing and Employment Support Services programme is based in Oxford and covers the nine localities across Oxfordshire. The main purpose of the programme will be to support service users to live a productive life, with minimal dependence on services. Also supporting service users to engage with their local community, expand their social networks, take up volunteering and most importantly secure sustainable work.

Location: Oxford

Responsible to: Business Manager

Role Summary: A performance driven role in an exciting and developing industry, the Caseworker will utilise all their skills and innovation to motivate, advise, encourage, train, support and track our participants through their journey into work and beyond. The Employment Service Lead must be adaptable to change and working towards continuous improvement in quality and performance. This calls for good team work and flexibility. The attainment of personal and team targets is essential in the role.

Key Responsibilities and Accountabilities:

-Provide 1:1 support sessions for participants

-Develop engaging relations with the participant

-Delivery of an assessment to underpin the participants ISP (Individual Support Plan)

-Co-ordinating the support for the participant in developing their skills and overcoming their barriers

-Regular caseload conferencing to review the participants progression

-Assisting customers in building their CV, Job Specification and Cover Letter Writing

-Job brokering and reverse job marketing with all participants

-Smart and effective caseload management

-Build successful working relationships with partner organisations that will help with the participants journey to a more positive life

-Delivery of performance targets and compliance of standards to meet contract requirements

-Perform other related duties as required

Person Specification


-Excellent customer service skills

-Experience/training in working with people with disabilities to overcome their barriers into employment

-Experience in meeting and exceeding targets

-Flexibility and adaptability to change

-Innovation and ideas delivery individually and in staff forums

-Experience in employer engagement and reverse marketing

-Highly motivated individual

-Confident in use of MS Office, MS Word, MS Excel and Outlook

-Excellent organisational skills and attention to detail

-Knowledge of Safeguarding Processes


-Experience of DWP/JCP procedures and processes

-Qualification in Advice and Guidance Level 6 Qualification in ERS Level 3 or working toward

Personal Qualities

-A passion for supporting our participants in overcoming their barriers and reaching their potential

-A belief and determination in making a difference

Kennedy Scott is a Disability Confident Employer actively looking to attract and recruit disabled people. We are committed to providing a fully inclusive and accessible recruitment process, a flexible approach to the assessment of applicants and to making reasonable adjustments when required. Kennedy Scott will also guarantee to offer an interview to all disabled applicants who meet the minimum criteria for the job.

To apply for the above post please complete our application form and return to Alternatively you can post it to Kennedy Scott, Enterprise House, Beeson’s Yard, Bury Lane, Rickmansworth, Hertfordshire WD3 1DS.

Please note that we are happy to accept CV’s, however, you must complete this short form with your CV to be included for shortlisting, please click here to download.

Should you have any difficulty completing an application form, please contact Helen Rule our Executive Assistant: or call us on 01923 712817 to discuss alternative options.

As a Disability Confident Employer, Kennedy Scott guarantees to interview all applicants who disclose a disability and meet the essential requirements for that position. Those who wish to be considered under the Guaranteed Interview Scheme, can find the Person Specification shortlisting criteria in the Job Description. Reasonable adjustments for interviews can also be requested as part of the application process. If you wish to have a physical copy of the job description you can download it here.

When recruiting new members of staff, Kennedy Scott always seeks to ensure that the best candidate is chosen for each job and aim to meet all recruitment obligations under The Equality Act 2010. Our equal opportunities monitoring form is confidential and voluntary, but helps us to monitor and encourage equality and diversity.