Change Coach - Reading

The Work and Health Programme has replaced The Work Programme and Work Choice. The programme offers specialist help to three customer groups who are likely to be able to find work within a 12 month period.

It offers specialised employability support, which is customised to meet the needs of the individual.

Area: Reading

Responsible to: Regional Manager

Role Summary: A performance driven role in an exciting and developing industry, the Change Coach will utilise all their skills and innovation to motivate, advise, encourage, train, support and track participants throughout their journey into work and beyond. The Change Coach must be adaptable to change as well as being able to continuously improve their compliance, quality and performance. Due to this being a multi-site role, good team working skills are essential and there will be a need for travel and flexibility. The attainment of personal and team targets are also essential in this role.

Full Time Role/Part Time Role

Key Responsibilities and Accountabilities:

-Provide 1:1 support sessions for participants

-Delivery of group workshops/presentations

-Undertaking assessments to allow underpinning of the participant’s Individual Support Plan (ISP)

-Assisting participants in building their CV’s, completing application forms and cover letter writing

-Job brokering and reverse job marketing with all participants

-Liaison and relationship building with JCP, support organisations and employers

-Smart and effective caseload management

-Varied field work and outreach working

-Delivery of performance targets and compliance with standards to meet contract requirements

-Perform other related duties as required

Person Specification

Essential Criteria

-Ability to Empower and Inspire others

-Experience of Customer Care

-Planning and Organisation skills

-Strong and effective Communication skills

-Demonstrates effective questioning skills, including probing and challenging

-Demonstrates effective coaching and mentoring skills

-Demonstrates the ability to market specific attributes of participants to employers

-Experience in working in a target driven environment

-Experience of working with people with multiple and complex needs including health conditions and disabilities

-Experience of securing employment opportunities for a wide range of individuals

-Knowledge of barriers to work and the Welfare to Work agenda

Desirable Criteria

-Emotional Intelligence

-Building effective working relationships

-Analytical thinking and problem solving

-High level of digital and literacy skills

-GCSE or equivalent in Maths and English at Grade ‘C’ or above

-A strong commitment to personal and professional development

Kennedy Scott is a Disability Confident Employer actively looking to attract and recruit disabled people. We are committed to providing a fully inclusive and accessible recruitment process, a flexible approach to the assessment of applicants and to making reasonable adjustments when required. Kennedy Scott will also guarantee to offer an interview to all disabled applicants who meet the minimum criteria for the job.

To apply for the above post please complete our application form and return to Alternatively you can post it to Kennedy Scott, Enterprise House, Beeson’s Yard, Bury Lane, Rickmansworth, Hertfordshire WD3 1DS.

Please note that we are happy to accept CV’s, however, you must complete this short form with your CV to be included for shortlisting, please click here to download.

Should you have any difficulty completing an application form, please contact Helen Rule our Executive Assistant: or call us on 01923 712817 to discuss alternative options.

As a Disability Confident Employer, Kennedy Scott guarantees to interview all applicants who disclose a disability and meet the essential requirements for that position. Those who wish to be considered under the Guaranteed Interview Scheme, can find the Person Specification shortlisting criteria in the Job Description. Reasonable adjustments for interviews can also be requested as part of the application process. If you wish to have a physical copy of the job description you can download it here.

When recruiting new members of staff, Kennedy Scott always seeks to ensure that the best candidate is chosen for each job and aim to meet all recruitment obligations under The Equality Act 2010. Our equal opportunities monitoring form is confidential and voluntary, but helps us to monitor and encourage equality and diversity.