Kennedy Scott CEO calls for a customer-centred approach on the government's new flagship Work and Health programme

On Monday 17 October, Kennedy Scott founder and Chief Executive, Teresa Scott, spoke at the ‘Understanding the Work and Health Programme’ conference, co-hosted by the Learning and Work Institute and the Employment Related Services Association (ERSA).

The conference came at a critical time for employment service providers, as the Department for Work and Pensions (DWP) will soon commence the procurement process for the new Work and Health programme, which combines the current Work Programme and Work Choice into a single provision.

Scott provided attendees with practical insights into the opportunities and challenges facing providers and their delivery partners under the new programme, placing emphasis on the importance of a customer-centred approach in the design and delivery of services.

Scott’s input draws on Kennedy Scott’s proven success in delivering specialist wellbeing and employability support programmes to customers with complex health conditions, utilising the company’s integrated, holistic Circle of Support model.

Other issues covered at the event included the Work Institute’s assessment of the Work and Health Programme procurement framework, initial responses from senior figures in the design and delivery of employment services, assessment of opportunities for accessing and increasing programme finances, and lessons on service co-ordination, alignment and integration – with views from local government, health, housing and skills sector representatives.